The Gold Cap™ Program isn’t just about focusing on a particular service or perk offered to guests of Waterwalk, it’s a philosophy and a way of approaching our jobs. This mindset reaches from the front desk check-in to the housekeeping staff, and touches everything in between. Our guests receive a rich and unique experience that can only be obtained when they stay with us. It is our desire and ultimate goal to make our guests feel special by providing them with a higher-than-expected level of service and exposure to grassroots local flavors such as restaurants, sporting events and entertainment venues.
Get to know the heartbeat of Charlotte with us, and enjoy the Gold Cap™ Experience that only we can offer.